- All orders receive
a confirmation order number and e-mail
confirmation immediately
after submission.
- If you did not
receive an order confirmation number, it is
possible that your
order did not go through.
- If you did not
receive an e-mail confirmation, your e-mail
address may be unavailable
or incorrect.
- On occasion
we are required to contact customers for
confirmation of an order.
If we are unable to reach you, your order will not
be processed.
- All inquiries
regarding an order must refer to the confirmation
order number.
- All credit cards
will be charged in U.S. Dollars.
- Orders are shipped
via insured U.P.S. Ground unless otherwise
specified.
- We can ship
via U.P.S. Next Day or 2nd Day. Please contact us
for expedited
shipping cost.
- U.P.S. can not
deliver to a PO Box. Give a physical address to
avoid delays.
- Once your order
has been processed and is in transit, you will
receive an e-mail
notification with a U.P.S. tracking number and
anticipated date
of delivery.
- Shipments outside
the continental U.S. may ship via the postal
service and may
be an additional charge based on location, product
value and
weight.
- International
orders may take up to 4-6 weeks for processing
and delivery.
- International
recipients are responsible for any taxes and / or
duties.
- An authorized
exchange must be requested via e-mail within 15
days from purchase
date. E-mail exchange requests to: info@americanprohaircare.com
- Items can not
be returned for credit. No refunds. Brushes,
combs,hair care,
accessories and personal goods are excluded from
exchanges.
- Shipping costs
are not refundable.
- Merchandise
must be returned prepaid.
- Merchandise
must be returned in original package and
condition with all attachments,
enclosures and paperwork. All merchandise will be
evaluated and
are subject to retooling and restocking costs.
- Delivery will
be refused on all unauthorized packages.
- If an item is
out of stock, your order will remain active until the
product
can be shipped. Your credit card will not be
charged until your
order is shipped.
- Orders are considered
active and will be shipped when in stock unless
you receive an
order cancellation confirmation via e-mail.
- Orders that
have already shipped can not be cancelled.
- All liability
and terms of the warranty are the sole
responsibility of each
manufacturer.
- Fraudulent orders
will be pursued and prosecuted to the full extent
of the law.
|
